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Last updated: July 2026
Welcome to the website of Hout Bay Family Medical Clinic, accessible at www.houtbaymedical.co.za.
These Terms and Conditions govern your access to and use of this website, including its content, online forms, appointment enquiries and any other services made available through it. By accessing or using this website, you acknowledge that you have read, understood and agreed to these Terms and Conditions.
The terms “the Practice”, “we”, “us” and “our” refer to Hout Bay Family Medical Clinic. The terms “you”, “your” and “user” refer to any person accessing or using this website.
These Terms and Conditions apply only to the use of the website. The provision of medical services is also subject to applicable legislation, professional ethical rules, informed-consent requirements and the Practice’s clinical and administrative policies.
Hout Bay Family Medical Clinic provides general medical, preventative, diagnostic and family healthcare services to patients in Hout Bay and the surrounding areas.
The information published on this website is intended to provide a general overview of the Practice, its healthcare professionals and the services that may be available. The availability and suitability of any service will depend on an individual clinical assessment.
Nothing on this website guarantees that a particular doctor, treatment, procedure, medicine, appointment time or service will be available.
All medical and health-related information on this website is provided for general educational and informational purposes only. It is not intended to replace a consultation, physical examination, diagnosis or treatment by an appropriately qualified healthcare professional.
You should not use information published on this website to diagnose or treat yourself or another person. Medical symptoms and conditions can vary considerably between patients, and information that is appropriate for one person may not be suitable for another.
Always seek professional medical advice regarding symptoms, medication, test results, treatment options or changes to your health. Do not delay seeking medical attention because of information you have read on this website.
The Practice does not guarantee that all website information will apply to your individual circumstances.
This website and its contact or enquiry forms are not intended for medical emergencies or urgent, time-sensitive medical advice.
If you believe that you or another person may be experiencing a medical emergency, contact the appropriate emergency services immediately or proceed to the nearest hospital emergency unit.
Examples of potentially serious symptoms include, but are not limited to:
Do not rely on an email, online form, social-media message or website enquiry for urgent medical assistance.
Submitting an appointment request or contact form through this website does not automatically create or confirm an appointment.
An appointment will only be regarded as confirmed once the Practice has contacted you and expressly confirmed the date and time.
You are responsible for ensuring that the information submitted through the website is accurate, current and complete. This includes your name, contact information, preferred appointment details and any other information requested.
The Practice may contact you by telephone, email, SMS or another communication method provided by you to respond to your enquiry or manage your appointment.
Online forms should not be used to submit extensive clinical histories, highly sensitive information or urgent symptoms unless the form specifically requests that information.
Patients should notify the Practice as early as reasonably possible when they need to cancel or reschedule an appointment.
The Practice may charge a cancellation or non-attendance fee where an appointment is cancelled without adequate notice or where a patient fails to attend. Any such charge will be communicated in accordance with the Practice’s applicable cancellation policy.
Repeated missed appointments may affect the Practice’s ability to reserve future appointment times.
Medical services provided by the Practice may be subject to consultation fees, procedure fees, consumable costs, laboratory fees, medicine costs and other applicable charges.
Patients remain responsible for confirming whether a service is covered by their medical aid and whether any authorisation, referral or co-payment is required.
Acceptance of a particular medical aid does not guarantee that every consultation, test, procedure or treatment will be paid in full by that medical aid.
Unless otherwise agreed, the patient or the person responsible for the patient’s account remains liable for any amount not paid by the medical aid.
Website content relating to fees, medical-aid arrangements or payment options may change and should not be treated as a final quotation unless confirmed directly by the Practice.
The Practice may require a consultation or clinical assessment before issuing or renewing a prescription, referral letter, medical certificate or other clinical document.
Submitting a request through the website does not guarantee that a prescription, referral, repeat medication or medical certificate will be issued.
Doctors must exercise their independent professional judgement and may decline a request where it is not clinically appropriate, legally permitted or consistent with professional obligations.
Medical certificates will only be issued where clinically justified and in accordance with applicable professional and legal requirements.
Patients are responsible for following the instructions provided by their doctor regarding tests, treatment, referrals and follow-up appointments.
The Practice will make reasonable efforts to communicate clinically significant results, but patients should also ensure that they understand how and when results will be provided.
Submitting a test or completing an investigation does not remove the need for an appropriate follow-up consultation where requested by the doctor.
You must contact the Practice if your symptoms worsen, persist or change, even if previous test results were normal.
Information about doctors and other healthcare professionals on this website is provided for general introduction and informational purposes.
Qualifications, professional interests, schedules and availability may change. The inclusion of a particular practitioner on the website does not guarantee that the practitioner will be available to see a patient or provide a particular treatment.
All clinical decisions remain subject to each practitioner’s professional judgement, scope of practice and ethical duties.
The Practice respects the privacy and confidentiality of patients and website users.
Personal information submitted through this website may include contact details, appointment information and, where necessary, limited health-related information. This information will be processed in accordance with the Protection of Personal Information Act 4 of 2013, applicable healthcare laws and the Practice’s Privacy Policy.
By submitting information through the website, you acknowledge that the Practice may process it for purposes including:
Health information is particularly sensitive and should only be submitted through the website where necessary and where requested.
Further information about how personal information is collected, used, retained, protected and disclosed is contained in the Practice’s Privacy Policy.
Email, SMS, website forms and other electronic communication methods may not always be secure, immediate or free from technical error.
By communicating electronically with the Practice, you accept that there may be risks associated with electronic transmission, including delays, interception, incorrect delivery, unauthorised access or technical failure.
The Practice will take reasonable measures to protect electronic communications but cannot guarantee absolute security.
A message will not be regarded as received by the Practice merely because it was sent. Important or urgent matters should be confirmed telephonically.
The Practice may retain electronic communications where reasonably necessary for clinical, administrative, legal or security purposes.
You may use this website only for lawful, personal and legitimate purposes.
You may not:
The Practice may restrict or terminate access to the website where misuse is suspected.
Unless otherwise stated, all content appearing on this website belongs to or is licensed to Hout Bay Family Medical Clinic.
This includes, without limitation:
You may view and print reasonable extracts for personal, non-commercial use. You may not copy, reproduce, modify, republish, distribute, sell or commercially exploit website content without prior written permission.
Third-party names, trademarks and content remain the property of their respective owners.
This website may contain links to external websites, booking platforms, maps, medical-aid providers, laboratories, pharmacies or other third-party services.
These links are provided for convenience and do not necessarily constitute endorsement of the third party or its information, services, security or privacy practices.
The Practice has no control over third-party websites and is not responsible for their content, availability, accuracy, terms, privacy practices or actions.
You access third-party websites and services at your own risk.
This website may use cookies and similar technologies to operate correctly, remember user preferences, understand website traffic and improve functionality.
Cookies may also be used by third-party services integrated into the website, such as analytics, maps, security tools or embedded media.
You can usually control or disable cookies through your browser settings. Disabling certain cookies may affect how the website functions.
More information should be provided in the Practice’s Privacy Policy or Cookie Notice.
The Practice takes reasonable steps to keep website information useful and current. However, website content may occasionally contain errors, omissions or outdated information.
The Practice does not warrant that:
The Practice may amend, suspend or remove website content or functionality without prior notice.
To the fullest extent permitted by South African law, the Practice will not be liable for loss, damage, injury, cost or expense arising solely from:
Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.
These Terms do not limit any rights that a patient may have under applicable healthcare, consumer-protection or other South African legislation.
To the extent permitted by law, you agree to indemnify the Practice against claims, losses, liabilities or expenses arising from your unlawful use of the website, infringement of another person’s rights or breach of these Terms and Conditions.
This provision does not apply where the loss or claim was caused by the unlawful conduct or negligence of the Practice.
The website is intended primarily for use by adults and by parents or legal guardians acting on behalf of children.
A parent, guardian or authorised caregiver who submits information concerning a child confirms that they are legally authorised to do so.
Children should not submit personal or health information through this website without the involvement of a parent or legal guardian, unless permitted by applicable South African law.
Patients or website users who have a complaint or concern should contact the Practice directly so that the matter can be investigated and addressed.
Complaints relating to professional conduct may also be subject to the procedures of the Health Professions Council of South Africa or another applicable professional body.
Submitting a website complaint does not replace any formal complaint process prescribed by law or a regulatory authority.
The Practice may update these Terms and Conditions periodically to reflect changes to the website, services, technology, internal policies or legal requirements.
The latest version will be published on this page together with the date on which it was last updated.
Continued use of the website after updated terms are published will constitute acceptance of the revised Terms and Conditions.
These Terms and Conditions are governed by the laws of the Republic of South Africa.
Any dispute relating to the website or these Terms will be subject to the jurisdiction of the competent South African courts.
Nothing in this clause prevents either party from using any statutory complaint, mediation or dispute-resolution process that may be available.
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision will be treated as severable from the remaining provisions.
The remainder of these Terms and Conditions will continue to apply.
A failure or delay by the Practice to enforce any provision of these Terms and Conditions does not constitute a waiver of that provision or of any other right.
Questions regarding these Terms and Conditions may be directed to:
Hout Bay Family Medical Clinic
Website: www.houtbaymedical.co.za
Physical address: 19 Brighton Street, corner of Brighton St and Albert Rd, Hout Bay, Cape Town, 7806 Western Cape, South Africa
Telephone: 021 790 3120
Email: reception@houtbaymedical.co.za
Information Officer: Practice Manager vernolia@houtbaymedical.co.za