Privacy Policy

Last updated: 11/02/2026

This Privacy Policy explains how Hout Bay Family Medical Centre (“we”, “us”, or “our”) collects, uses, stores, and protects personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa.

We are committed to protecting your privacy and ensuring that your personal information is handled in a lawful, transparent, and secure manner.

1. Who We Are

Practice Name: Hout Bay Family Medical Center
Physical Address: 19 Brighton Street, corner of Albert Rd, Hout Bay, Cape Town, 7806 Western Cape, South Africa

2. Personal Information We Collect

We may collect the following personal information when you use our website or contact us:

Full name
Email address
Telephone number
Information submitted via contact or appointment request forms
Any information you voluntarily provide in messages or enquiries

⚠️ Please note: Our website is not intended for the submission of sensitive medical information unless explicitly stated.

3. How We Use Your Information

We collect and use personal information for the following purposes:

To respond to enquiries or appointment requests
To communicate with you regarding our services
To provide information you request
To comply with legal and regulatory obligations
To improve our website and services

We only collect information that is necessary, relevant, and adequate for these purposes.

4. Lawful Basis for Processing

We process personal information in terms of POPIA on the following lawful bases:

Your consent
The information is necessary to provide a service requested by you
Compliance with legal or professional obligations

5. Protection and Security of Information

We take reasonable technical and organisational measures to protect personal information against:

Loss
Misuse
Unauthorised access
Disclosure
Alteration or destruction

These measures include secure hosting, encryption where appropriate, and restricted access to information.

6. Sharing of Personal Information

We do not sell or trade personal information.

Your information may only be shared with:

Service providers who assist with website hosting, email, or IT support (under confidentiality obligations)
Regulatory authorities if required by law

All third parties are required to comply with POPIA or equivalent data protection standards.

7. Cookies and Website Analytics

Our website may use cookies or similar technologies to:

Improve website functionality
Analyse website traffic
Enhance user experience

Cookies do not collect personally identifiable information unless you voluntarily provide it.

You may disable cookies in your browser settings if you prefer.

8. Your Rights Under POPIA

You have the right to:

Access your personal information
Request correction or deletion of your information
Withdraw consent (where applicable)
Object to processing of your information
Lodge a complaint with the Information Regulator

To exercise any of these rights, please contact us using the details above.

9. Retention of Information

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law and professional guidelines.

10. Disclaimer

Information provided on this website is for general informational purposes only and does not constitute medical advice, diagnosis, or treatment.

Users are advised to consult a qualified and registered healthcare professional for personalised medical care.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Information

If you have any questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact:

HBFMC
Email:reception@houtbaymedical.co.za
Phone: 021 790 3120
or
021 790 0911